✅ Return & Refund Policy for EcoAxis Consulting
Effective Date: [11/07/2025]
1. General Policy
EcoAxis Consulting provides professional consulting services across HR, Agribusiness, Research & Strategic Planning. Due to the nature of these services, refunds are generally not available once work has begun. This policy ensures fair treatment while protecting the time, expertise, and resources allocated to your engagement (based on industry norms).
2. Refund Eligibility
Refunds may be considered under these limited conditions:
- Cancellation before work commencement: Full refund of any upfront payments if cancelled more than 72 hours before the scheduled service or project start date.
- Non-delivery of service: If EcoAxis fails to deliver agreed services or deliverables, and a resolution cannot be achieved, a partial or full refund may be granted based on completed work.
- Technical error: For issues such as duplicate billing or payment processing errors, a full refund will be issued (subject to verification).
3. Non‑Refundable Circumstances
The following are not eligible for a refund:
- Services already rendered in full as outlined in the statement of work.
- Consultancy sessions are attended by the client.
- Milestone-based payments for completed milestones.
- Third-party costs incurred on behalf of the client (e.g., regulatory fees, vendor payments).
- Client dissatisfaction was based on subjective preference, provided services were delivered as agreed.
4. Cancellation & Rescheduling
- Cancellation: To receive a full refund (if eligible), cancellation must be submitted at least 72 hours before the scheduled start.
- Rescheduling: Clients may reschedule without fees if notified at least 72 hours in advance. Late requests may incur administrative charges.
5. Refund Processing
- All approved refunds are processed within 7–14 business days via the original payment method.
- Refund amounts may be subject to administrative deductions if applicable.
6. Requesting a Refund
To request a refund or submit a cancellation:
- Contact our team in writing at [hello@ecoaxisgroup.com].
- Include your full name, service details, invoice or engagement reference, and a clear reason for the request.
- We will acknowledge receipt within 2 business days and review your request.
Refunds will be assessed promptly and fairly, per policy guidelines.
7. Dispute Resolution
If a refund request is disputed or unresolved:
- We encourage open communication to understand the issue and attempt resolution informally.
- If resolution cannot be reached, the dispute should follow the procedure outlined in the Engagement Letter (e.g. negotiation, mediation, binding arbitration/legal proceedings).
8. Policy Updates
EcoAxis reserves the right to update or amend this Return & Refund Policy at any time. Clients will be notified of significant changes via our website or direct communication. Continued use of our services after updates constitutes acceptance of the revised policy.
